Technical Issue Reporting 🛠

[D'Haris]

We strive to make Benulled Community a seamless experience for everyone, but we know that technical issues can arise from time to time. If you encounter any problems, please follow the process below to report them so we can address them quickly.​

How to Report a Technical Issue:​

Subject: Difficulty Uploading Graphics to Portfolio
Description: Every time I try to upload graphics to my portfolio, the upload fails at 50% and shows an "Upload Error" message.
Steps to Replicate:

1. Go to 'My Portfolio'.
2. Click on 'Add New Graphic'.
3. Select the graphic file and click 'Upload'.

Device and Software:

• Device: MacBook Pro
• OS: macOS Monterey
• Browser: Safari Version 14.0

Screenshots/Videos: [Attached a screenshot of the error message]

Additional Information: This issue started occurring after the last site update. The file size is within the specified limits.

1. Describe the Problem Clearly
   • Include a detailed description of the issue you’re facing (e.g., “The search function isn’t returning any results” or “I’m unable to upload a file”).
   • If possible, mention any error messages you received.
2. Provide Steps to Reproduce
   • List the exact steps you followed before encountering the issue so our team can replicate it and find the solution more efficiently.
3. Include Screenshots or Videos (if applicable)
   • Visuals help us understand the issue faster. Please include screenshots or short video clips that highlight the problem.
4. Specify Your Device and Browser
   • Let us know the device (e.g., PC, tablet, mobile) and browser (e.g., Chrome, Firefox, Safari) you were using when the issue occurred.
5. Check for Updates
   • Before submitting an issue, ensure that your browser, operating system, and any plugins you're using are up to date.
6. Send to the Right Channel
   • Report the issue directly to our support team via [email address] or use the Technical Issue Reporting Form [insert link].
   • If you're experiencing urgent issues like account access problems, please mark your submission as "High Priority."

Response Time​

We aim to respond to all technical issue reports within 24-48 hours. Urgent matters will be addressed as quickly as possible.

Common Issues:​

• Login/Registration Problems: If you're having trouble logging in or registering, please reset your password first and ensure you’re using the correct credentials.
• Download Issues: If you cannot download resources, clear your browser cache and try again before reporting.
• Broken Links or Content Errors: Report any broken links or inaccurate content, and we'll fix it ASAP.

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We Appreciate Your Feedback!​

Thank you for helping us improve Benulled Community. Your feedback allows us to enhance the platform and provide you with the best experience possible.